After having it for more than three years I had to cancel my Verizon Internet (FIOS) service on 09 September 2017. When I was cancelling I mentioned that bill close date was 06 September, so can I be excused for the last two days but she said no and I would be paying a prorated charge for those days instead. Later, when I was charged for the full month I called and asked about it and a lady at Verizon customer service told me that the next bill would show the credit balance after subtracting the prorated charge of about $2 for those two days. It didn’t happen and my account shows $0 balance this month. Thus, I clicked a button from my account of their website to call me. Still, it took me 20 minutes to finally get someone from the billing department. When I explained my situation, she put me on hold for another 2 minutes and told me that since I had Internet only account Verizon won’t return any money because regardless of when I cancelled my account I would be paying for the full month. I told her that last two customer service representatives didn’t mention anything about it. Her response was that she couldn’t talk about what anyone told me before but it is their policy. I asked to talk to a manager or a supervisor. She said they would tell me the same. I insisted on talking to one anyway, so she put me on hold for another 7 minutes and at the end told me she couldn’t get any manager because everyone was busy.  

I think what Verizon is doing is wrong because around the same time I cancelled many other services including my utilities before the end of billing cycle and every one of them returned the service charges for those days that I didn’t use their services. Among those companies Verizon is the biggest in terms of net worth. Verizon, a billion-dollar company, can’t refund my $40.00 is very surprising or maybe not. Maybe they accumulated their wealth by cheating customers like me. Shame on Verizon. Nevertheless, I would like to get my money back to my credit card.